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Zendesk Extends AI to Handle Email and Voice, Enhancing Customer Support...
Zendesk is expanding its AI agents to more digital channels where users submit support tickets. Previously limited to social media, these bots now also handle email and voice interactions. In addition,...
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Sierra Gives Its AI Agents a Voice, Delivering Lifelike Customer Service Over...
Everyone is racing to give AI agents a voice. On the same day Zendesk announced voice capabilities for its AI agents, Sierra revealed it is also adding voice to its customer service bots. “People are...
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Why Zendesk Thinks AI Is Key to Restoring ‘Humanity’ to Dreaded Customer...
This week, we’re exploring AI agents, an emerging topic that will dominate company discussions in the coming months as they reshape business interactions, both between organizations and consumers. I...
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‘It Delivers’: Intercom’s Next-Gen Fin AI Agent Switches from OpenAI to...
Wrapping up a week packed with AI agent announcements, Intercom has unveiled Fin 2, the newest version of its customer service bot. The company claims its agent will be able to “answer more questions,...
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Dropbox Unleashes Dash, Its AI-Powered Search, for the Enterprise
When Dropbox launched Dash in June 2023, the goal was to make this AI-powered “universal search tool” a solution for organizing files and folders scattered across countless tabs and apps. Initially,...
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Dropbox Acquires Nira, Hiten Shah’s Cloud Document Security Startup
Dropbox has acquired Nira for an undisclosed amount. The company buried the news in this week’s Dash for Business announcement, revealing that the startup’s technology is behind the AI-powered search...
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Microsoft to Launch AI Agents in Copilot Studio Public Preview Next Month,...
Microsoft is inching closer to letting businesses create autonomous AI Agents using its Copilot solution. At its AI Tour in London this week, the software company announced plans to bring a new set of...
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Foursquare City Guide Shutting Down on Dec. 15; Swarm Will Stay Active
A decade after splitting its city guide feature from its social check-in service, Foursquare is streamlining further. The company will sunset the City Guide app on December 15, with the web version...
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Augment Code Unveils AI-Powered Coding Tool to Challenge GitHub Copilot’s...
Six months after raising a $227 million Series B round of funding, Augment Code is finally revealing its secret: it’s building an alternative to GitHub’s Copilot. It’s billed as a developer AI made for...
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Celebrities and Artists Slam AI Training, Calling It a ‘Major Threat’ to...
IN THIS ISSUE: Those in the arts, media, and entertainment industries are among the more vocal regarding AI, behaving as doomsayers and calling for more protection for their work. Plus, iPhone users...
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Salesforce’s Agentforce Goes Live, Turning Up the Heat in the AI Agent Fight...
Get ready for a proliferation of autonomous agents. Salesforce’s Agentforce platform is now generally available, publicly launching more than a month after its introduction. With it, the company is...
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LinkedIn Enters AI Agent Space with New Hiring Assistant to Transform Recruiting
LinkedIn has entered the agentic age by launching its first AI bot, Hiring Assistant. Like most agents, it was built to help recruiters address their more repetitive tasks and provide them the freedom...
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Workgrounds Raises $2.6 Million to Streamline Hotel Room Block Management...
Serial entrepreneurs Nikhil Sethi and Garrett Ullom have founded an AI startup to improve hotel room bookings. Called Workgrounds, it promises to automate the manual processes surrounding corporate...
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How Companies Are Unlocking AI’s Value Beyond the Hype
IN THIS ISSUE: Learn how companies are cutting through AI hype to build effective, winning strategies with the technology. Plus, OpenAI’s AI-powered search is now available to the public, marking a...
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AMD Unveils OLMo, Its First Fully Open 1B-Parameter LLM Series
AMD has introduced OLMo, a new series of large language models it trained in-house using trillions of tokens on a cluster of its Instinct MI250 GPUs. Though its specific purpose isn’t explicitly...
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AI Agents Are Coming for Your Computers
AI agents are no longer just passive tools—they’re becoming active decision-makers on our desktops. From automating workflows to managing tasks, these digital companions are stepping into roles once...
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Zendesk Unveils AI Dynamic Pricing Plan to Make Service Automation More Flexible
Zendesk is introducing a new pricing structure for customers looking for greater flexibility when using the customer experience platform’s artificial intelligence tools. With “AI Dynamic Pricing,”...
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Fastino Secures $7 Million in Funding to Develop GPU-Free, Task-Oriented LLMs
Fastino, a San Francisco-based startup specializing in foundation AI models, has emerged from stealth. The company wants to provide task-oriented language models that are “more accurate, faster, and...
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Ai2: The AI House That Paul Allen Built
When it comes to artificial intelligence, giants like OpenAI, Anthropic, Meta, Google, and Amazon often dominate the spotlight, leaving little room for other key players. Yet, one company has been...
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Stripe Releases SDK Enabling Payment and Billing Capabilities for AI Agents
Stripe has introduced a new software development kit (SDK) to integrate its financial technology seamlessly into AI-driven workflows. With the Stripe agent toolkit, bots will be able to engage in...
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